Service Quote Terms & Conditions

Bioquell Inc. Standard Terms and Conditions for the Sale of Goods & Supply of Services

Preventative Maintenance Contract

Prices are shown below for the services described. Note should be taken of the exclusions and assumptions. All prices are in United States Dollars (USD).

This Bioquell Hydrogen Peroxide Vapor gas generator preventative maintenance agreement is specifically designed to ensure that your Bioquell hydrogen peroxide vapor generator receives the essential scheduled preventative maintenance necessary to maintain peak efficiency and reliable operation throughout the products service life.  Bioquell preventative maintenance provides you with:

• Essential planned maintenance visits by factory trained Bioquell service engineers.
• Essential re-calibration and recommended parts replacements to ensure the Bioquell generator is correct and functional to the original design specification. All re-calibrations are performed using multiple point methods to ensure linearity of operation.

Hardware and software upgrades, as well as notification from Bioquell service bulletins, will be performed to maintain the Bioquell unit to its optimal specifications.

Provided that scheduled preventative maintenance tasks are carried out, your Bioquell unit will provide many years of fault free service.  In the event a fault condition should arise, it is Bioquell’s mission to provide you with outstanding technical support in a timely fashion.

All work carried out during a preventive maintenance visit will be conducted in accordance with equipment specific, Bioquell standard protocols.  This document includes all test methods and provides a record of all the work undertaken and measurements recorded.  Examples of this testing include:

• Conduct visual inspection of the unit for any visible signs of damage, loose fittings electrical or mechanical fittings.
• Report and rectifying findings accordingly
• Execute recommended annual parts replacements, as detailed in the Clarus^TM specific maintenance, calibration and functional testing document.
• Calibrate internal or external gas concentration sensor (if fitted)
• Test low-low & high-high pressure switches
• Test and calibrate airflow & pressure transducers
• Test and calibrate all temperature sensors and transmitters
• Perform filter differential pressure tests, refrigerant level check, certification check, and HEPA filter pressure measurements [1]
• Perform function tests, system leak integrity test, ball valve position/operation test & solenoid valve check, mechanical function tests, gassing performance function test

Hardware and software upgrades performed to maintain the Bioquell unit to the original specification will be performed free of charge during the contract term. Please note, for any major product enhancements or further developments, if and when available, will be considered as chargeable extras beyond the scope of this agreement.

[1] Note : not all checks may be applicable at each service interval

 

Terms and Conditions

This quotation is based upon Bioquell Inc Standard Terms and Conditions

Currency

All prices within this proposal are quoted in $ (US) Dollars unless otherwise noted

Payment Terms

This proposal is based upon the following terms of payment:

100% invoiced upon completion of inclusive PM Service and Calibration

Net 30 terms

Purchase Orders should be sent to [email protected]

Proposal Validity

The quoted prices are valid for 60 days from the date of quote issue.

Sales Taxes and other Taxes

The proposal specifically excludes Customs Duties or Fees, all Sales, Local and National Taxes of the country of destination unless specifically detailed otherwise. (EU commodity code 84051000)

Equipment Warranties

All equipment provided by Bioquell supplied with a 12 month conditional parts and labour warranty.  This warranty commences from date of start-up of equipment or within 30 days of dispatch, whichever occurs sooner. This warranty does not affect your statutory rights.

Notes

1. The warranty is conditional on the basis of normal operation and maintenance strictly in accordance with the user manual and the use of Bioquell approved service companies.
2. Filters unless specifically mentioned are not covered by the equipment warranty.

 

Assumptions/Qualifications

• All appropriate equipment services will be provided and connected by the client.
• It is assumed that all work can be carried out in one site visit unless otherwise stated
• There is free and unhindered access to equipment during normal working hours
• The daily rate is based on a working day of 8.00am to 5.00pm during weekdays excluding weekends and bank holidays, where premium rates will apply.
• The equipment to be tested is decontaminated, complete and ready
• Environmental conditions in the area where the equipment is to be used are stable and controlled to normal operating parameters
• Operators for training are available as required
• All documentation will be provided in the English language and will be in the standard Bioquell format.
• Adequate microbiological laboratory test and incubation facilities and personnel resources are available to perform test work in accordance with the agreed program.
• If Bioquell engineers are required to attend additional external or site meetings their time will be charged at the stated daily rate, including appropriate expenses.
• All equipment will be operated in a non-hazardous area and as such will not require a zone rating either internally or externally.

Exclusions

• The cost of any bank guarantees or bonds
• Modification, Testing, or Qualification of Client supplied equipment
• Control panel for interface with chamber controls
• Chamber gassing interface connections
• Fixed pipe work for gas distribution (specifications supplied)
• Gassing interface connections
• Supply of hydrogen peroxide liquid for test and qualification purposes
• Supply of growth media, buffer and universal vial containers
• Microbiological incubation, examination and reports (by Client)
• Microbial monitoring equipment
• All ducting or pipe work that is not part of the gas delivery system
• All work associated with the client’s ventilation or control system

To the extent that any of the above factors do not apply Bioquell reserves the right to charge additional fees, as appropriate, based on its stated daily and/or hourly rate.

Bioquell reserves the right to charge for non-productive days where its personnel are prevented from executing work due to factors outside its control. Bioquell reserves the right to improve or modify specifications without notice.